Terms of Service

(1) These General Terms and Conditions apply to all agreements between Snackbits UG i. Gr. (the "Provider") and consumers and businesses ("Users") regarding use of the Platform and related services. Users who create an event are referred to as "hosts".

(2) The contract language is German; the English version is provided for convenience, and in case of doubt the German version prevails. The usage agreement is formed upon successful registration. A pass can also be booked without prior registration: in that case the contract is formed upon completion of the checkout; after receipt of payment the Provider creates a user account for the email address entered at checkout and sends the access details by email. The Provider stores the contract text; the current version is available on the Platform.

(3) Deviating, conflicting, or supplementary terms and conditions of the User do not become part of the contract unless their applicability is expressly agreed to in writing.

(1) The Provider makes available a software-based online platform through which Users can, in particular, upload photos and trigger the generation of video content using artificial intelligence (AI). Under the Standard Service, the Provider performs the AI generation itself via an external AI service provider it has engaged ("AI Provider", § 4 (2)).

(2) The Provider itself does not offer medical, legal, or other advice, and gives no guarantee for any particular creative or artistic outcome. Availability, quality, latency, and the exact nature of content generated by AI Providers can vary and depend on technical parameters, capacity, and the respective third-party providers.

(3) The Provider is entitled to change or add to the AI Providers, technologies, and features of the Platform used, provided this does not deprive the User of the contractually essential service (see § 13).

(1) Content generated via the Platform is produced automatically by AI. It may be inaccurate, incomplete, misleading, or inappropriate. The User acknowledges that such content does not constitute a personal recommendation or endorsement by the Provider.

(2) The Provider gives no warranty as to the accuracy, completeness, lawfulness, fitness for a particular purpose, or permissibility of using AI-generated content. The User uses and distributes generated content at their own risk and indemnifies the Provider against third-party claims arising from the use or publication of such content, to the extent the User is responsible for the underlying breach of duty.

(3) Notwithstanding mandatory statutory liability provisions, the Provider is liable for AI-generated content only in cases of intent and gross negligence; otherwise the statutory limitation of liability for auxiliary tools and service providers applies within customary expectations. The foregoing does not limit liability for intent, gross negligence, injury to life, body or health, or breach of material contractual obligations (i.e. obligations whose fulfilment is essential to the proper performance of the contract and on whose observance the User may regularly rely).

(1) Jolti provides a technical platform (upload, queueing, TV display, online gallery). Under the Standard Service (paragraph 2), Jolti owes, in addition to the technical provision, the performance of the engaged AI generation. No specific artistic or content result is owed.

(2) Standard Service: Under the Standard Service, Jolti provides the AI generation via an external AI provider engaged by Jolti (currently xAI, Grok Imagine) and bills it in credits (billing units of the booked plan; details on acquiring credits and their term follow from the booked plan and § 5); Jolti remains the host's contracting party. Generation depends on the availability and content policies of that provider, over which Jolti has no influence. Jolti's statutory responsibility for its vicarious agents (Erfüllungsgehilfen) remains unaffected.

(3) The host's own API key ("BYOK" — Bring Your Own Key) — currently not offered: In the mode using the host's own API key, the host selects the external AI provider and authorizes it with their own API key (e.g. Runway, kie.ai); in this mode, that provider is the sole provider of the generation service. Jolti makes no representation that any generation request in this mode will succeed or produce a particular output. Where the external provider aborts, refuses, filters, or fails a generation — e.g. due to (a) licensing/copyright/IP concerns, (b) offensive, unlawful, or policy-violating content, or (c) provider outages, quotas, or model changes — this is not a defect of Jolti's service in this mode. The success of the generation is, in this mode, not part of the service owed by Jolti; the host's mandatory statutory rights remain unaffected. As, in this mode, the platform service is performed irrespective of the generation outcome and the AI costs are incurred via the host's own provider key, a failed or aborted generation does not entitle the host to a refund of Jolti's fee.

(4) Disruptions of the Standard Service: If generation is unavailable for a total of more than 60 minutes within the term of a pass due to a disruption at the external provider, Jolti extends the term by the duration of the disruption or refunds the unusable credits to the host's credit balance, at the host's choice; for subscriptions this applies proportionately. The host's statutory rights, in particular the warranty rights for digital products (§§ 327 et seq. BGB), remain unaffected. Jolti measures disruption periods based on the provider's status reports and its own error logs. The host remains free to prove a longer disruption.

(1) Certain features of the Platform are billed via a booked plan. A booked plan entitles the User, within the booked scope (e.g. term, storage space, number of uploads), to use the Platform and its connectable AI services.

(2) The scope of a booked plan is governed by the rules stated on the Platform. Details of terms, prices, and billing dates result from the product description valid at the time of purchase.

(3) Credits: Credits are billing units of the booked plan for the AI generation under the Standard Service (§ 4 (2)). The credit volume per plan is set out in the pricing overview on the Platform. Credits are credited upon purchase of the plan. When an image is uploaded, the amount expected to be needed for the chosen settings is reserved and charged per completed processing step (image editing, video generation); if a step aborts or is rejected by the engaged provider, the reservation is released. The credits per video depend on the settings chosen by the host (e.g. quality, resolution, length) and are shown before these settings are saved. Unused credits of an Event Pass expire at the end of its term. For a subscription, a new credit volume in the amount provided for the booked plan begins with each billing period; credits unused from the preceding period expire at its end. If the host switches to a different subscription plan during a running billing period, the credit volume of the previous plan continues to apply unchanged until the end of that period; the new plan's credit volume applies from the next billing period. Credits are not payable out, not transferable to other users, and have no cash value. Jolti may adjust the credit cost of individual settings for future uploads; processing steps already reserved or started remain billed at the value shown when they were reserved.

(4) A plan booked as a subscription has a monthly billing period and automatically renews for a further billing period unless cancelled under § 10. Details of cancellation are set out in § 10.

(5) Payments for a booked plan cannot be paid out in cash and are generally non-refundable once the statutory requirements for a right of withdrawal are excluded or have lapsed (see the page). Unused services of a booked plan may lapse at the end of the contract in accordance with statutory provisions, unless otherwise agreed.

(1) The User undertakes to use the Platform only within the bounds of applicable law — in particular criminal law, copyright, personality rights, youth-protection law, and data-protection law.

(2) In particular, uploading, causing the generation of, or distributing content that infringes third-party rights, glorifies violence, incites hatred, discriminates, contains pornographic depictions of minors, or is otherwise unlawful, is prohibited. The Provider is entitled to block such content or terminate access.

(3) The User warrants that they are entitled to provide the photos and data made available, and that they have obtained the necessary consent from any depicted persons where legally required.

(4) Reports of allegedly unlawful content are handled under the notice-and-takedown procedure pursuant to Art. 16 DSA described in the Privacy Policy: reported content is generally made invisible to the public without delay and reviewed within 72 hours; the host may restore or keep visible content whose report was manifestly unfounded, otherwise it is permanently deleted. Content is deleted only on the basis of a decision by the host or by us.

(1) The host undertakes to display, at every access point to the event's photo/upload station, a clearly visible privacy notice (sign or QR code) informing guests, before they use the service, about the AI-based video creation and the storage of their photos.

(2) If the host fails to comply with this obligation, Jolti is entitled to suspend the service for the event concerned.

(1) The host indemnifies Jolti against all third-party claims — in particular claims based on the right to one's own image (§§ 22, 23 KunstUrhG, German Art Copyright Act), the general right of personality, and the GDPR — that arise from photos or videos uploaded by event guests or from a failure to provide the on-site information (§ 7), to the extent Jolti is not itself at fault in that respect.

(2) Jolti's liability for intent, gross negligence, and the breach of material contractual obligations (cardinal obligations) remains unaffected.

(1) Use of the Platform is permitted for persons who have reached the age of 16. By registering, the User confirms having reached this minimum age.

(2) Persons under 16 may not use the Platform. Where a higher minimum age is legally required for consent to certain data processing, this applies in addition.

(1) The User may terminate the usage agreement at any time without notice by deleting their user account via the account settings, or by requesting deletion via email to support@jolti.app. Deleted accounts can be restored within 30 days via a link sent by email. A plan booked as a subscription is not ended by the account deletion alone; it must be separately cancelled via the customer portal beforehand (paragraph 2), as billing by the payment processor would otherwise continue.

(2) The following applies in addition for a plan booked as a subscription: the host may cancel the subscription at any time via the customer portal; the cancellation takes effect at the end of the current billing period, and the booked scope remains available until then. The host's right to end the usage agreement at any time under paragraph 1, independently of this, and the host's statutory rights of termination, remain unaffected.

(3) The Provider may terminate the agreement with reasonable notice, provided no good cause exists; otherwise statutory provisions apply.

(4) The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular in the event of serious or repeated violations of these Terms or applicable law.

(5) Access to the Platform ends upon termination. Data is deleted or anonymized in accordance with the Privacy Policy, unless statutory retention obligations require otherwise.

(1) The Provider is liable without limitation for intent and gross negligence, as well as for injury to life, body, or health.

(2) For slightly negligent breach of material contractual obligations, liability is limited to the foreseeable damage typical for the contract. Liability for slight negligence is otherwise excluded.

(3) Liability for indirect damages or lost profit is limited to the extent of the preceding paragraphs.

(1) The Provider reserves the right to amend these Terms if the User is not unreasonably disadvantaged as a result, or the change is legally required, or the User consents.

(2) Users will be informed of material changes in text form in good time. If the User does not object within six weeks of receiving the notice, the amended Terms are deemed accepted; this legal consequence will be pointed out in the notice.

(3) Where the scope of services or prices are changed to the User's disadvantage, the statutory consent requirement and a special right of termination apply, where legally provided for.

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the state in which the consumer has their habitual residence remain unaffected.

(2) If the User is a merchant, a legal entity under public law, or a special public-law fund, the exclusive venue for all disputes arising from this contract is the registered seat of Snackbits UG i. Gr. (21224 Rosengarten). This does not apply where mandatory statutory venues conflict.

(3) Should individual provisions be or become invalid, the validity of the remaining provisions remains unaffected.