Right of Withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us (Snackbits UG i. Gr., Heinrich-Wildung-Weg 8, 21224 Rosengarten, email: support@jolti.app) by means of a clear statement (e.g. an email) of your decision to withdraw from this contract. You may use the attached model withdrawal form, although this is not mandatory. To meet the withdrawal deadline, it is sufficient for you to send your notification before the withdrawal period expires.

If you withdraw from this contract, we shall reimburse all payments received from you without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal. We will use the same means of payment you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this reimbursement.

If you expressly requested that performance begin during the withdrawal period and you nevertheless withdraw, you must pay us, pursuant to § 357a BGB, a reasonable amount corresponding to the proportion of the service already performed up to the point you notified us of your withdrawal, compared to the total scope of the booked plan (compensation for value).

The Event Pass (8h/12h/24h) and subscriptions (where offered) are digital services within the meaning of § 356 (4) BGB (not (5)) — the essence of the booked plan is the ongoing photo/video processing and TV display for the duration of the plan or usage period, not a work handed over once.

For such a digital service, your right of withdrawal ends early if we began performing the contract after you, during checkout, expressly agreed that we may begin before the withdrawal period expires, and confirmed that you would thereby lose your right of withdrawal once the service has been fully performed. We obtain this consent via a separate, unchecked checkbox during checkout (kept apart from the Terms), and store the exact wording you agreed to as evidence.

The texts currently used at checkout read:

For the Event Pass (8h/12h/24h), we deliberately distinguish between the moment of purchase and the start of actual performance: payment grants you immediate access to your booked event (so you can configure it at your own pace), but performance itself (photo/video processing, storage, TV display) only begins once you click “Start event” in your dashboard yourself — at your own express request (§ 356 (4) BGB). Only from that click does your booked time window (8/12/24 hours) start running.

Full performance — and therefore the final expiry of your right of withdrawal — occurs once your booked time window has elapsed AND (if you booked the online gallery or it is included in your pass) the following 30-day online gallery period has also elapsed. Without the online gallery, performance ends already when the time window elapses; there is no trailing window in that case.

If a Event Pass covers several events, the above applies to each event separately: each event starts its own time window with your click on “Start event”; performance is fully rendered once the time windows of all started events (and, where applicable, the online gallery period) have elapsed or events not started have lapsed.

A purchased Event Pass that is never started automatically lapses 12 months after purchase.